We place the greatest importance on protecting your data and safeguarding your privacy. Below we inform you about the collection and use of personal data when using our website. The processing of collected data is carried out in accordance with the provisions of the Federal Data Protection Act (BDSG), the General Data Protection Regulation (GDPR), and other legal provisions applicable to electronic commerce.

The processing of personal data by us generally serves the purpose of fulfilling the contract with you pursuant to Art. 6 para. 1 lit. b GDPR or protecting our legitimate interests, in particular our accountability obligations to financial authorities, pursuant to Art. 6 para. 1 lit. f GDPR. If none of the aforementioned legal authorization provisions apply, we will obtain your consent pursuant to Art. 6 para. 1 lit. a GDPR before processing data. You can find detailed information on data processing in the following explanations. We therefore ask you to take note of these and, if necessary, print or save them.

Anonymous Data Collection

You can visit our website without providing any personal information. We do not store any personal data in this context. To improve our offerings, we only evaluate statistical data that does not allow any conclusions about your person. This includes, for example, the type and version number of your web browser, your operating system, information about your internet service provider, and other similar information. This information arises by necessity when using the internet and is therefore technically necessary to ensure the proper operation of a website.

Collection, Processing, and Use of Personal Data

We only collect personal data (individual information about personal or factual circumstances of a determined or determinable natural person) to the extent you provide it. The processing and use of your personal data is carried out to fulfill and handle your rental request and to provide information about klarx, if you have subscribed to the newsletter.

Collection and Processing When Using the Contact and Request Forms

The forms on our website (e.g., contact, discovery call, rental request, AI check) do not load scripts from HubSpot and do not set cookies. You can use them without consenting in the cookie banner. We only collect the information you enter yourself. Required fields are marked.

When you submit the form, your browser transmits the information encrypted to our server at Cloudflare (see below). Our server forwards it to our CRM system HubSpot (see "Use of HubSpot"). Together with your information, we store the address and title of the page on which you submitted the form, as well as your IP address. If you have consented to the "Marketing" category in the cookie banner, we additionally transmit the HubSpot cookie "hubspotutk". This allows us to associate your request with your previous visits to our website.

We use your information to process your request and contact you about our products and services. The legal basis is Art. 6 para. 1 lit. b GDPR insofar as your request aims at a contract with us, and otherwise our legitimate interest in processing requests and acquiring customers pursuant to Art. 6 para. 1 lit. f GDPR. You can object to this use at any time, for example by email to datenschutz@klarx.com. If you check the box in the form for emails with practical tips, news, and offers, the legal basis for this is your consent pursuant to Art. 6 para. 1 lit. a GDPR (see "Collection and Processing When Using the Newsletter"). We store your information as long as we need it for these purposes or legal retention obligations exist.

Protection of Forms with Cloudflare Turnstile

To protect against spam and automated requests, we use Cloudflare Turnstile, a service of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. Our website is also operated via Cloudflare.

Turnstile is only loaded when you click in a form. Turnstile then checks in the background whether a human is using the form. For this, Cloudflare processes technical information such as IP address, browser, device, and features of your interaction with the page. As a rule, you do not need to do anything. Only in rare cases does Turnstile display a brief verification. According to Cloudflare's own information, it uses this data exclusively for verification and to improve the service.

The legal basis is our legitimate interest in a secure form without spam and abuse pursuant to Art. 6 para. 1 lit. f GDPR. Access to information in your browser is absolutely necessary for the form submission you requested (§ 25 para. 2 no. 2 TDDDG). Cloudflare, Inc. is certified under the EU-U.S. Data Privacy Framework; the transfer to the USA is based on the adequacy decision of the EU Commission (Art. 45 GDPR).

You can find further information in Turnstile's privacy policy: https://www.cloudflare.com/turnstile-privacy-policy/

In the course of the ordering process, you will receive a call from one of our service employees to clarify whether the machine you have selected is suitable for your intended purpose. Furthermore, the service employee may also contact you by phone after delivery of the machine to discuss the conditions of delivery and return with you. For this purpose, in addition to your address, we collect your telephone number. We use your email address and telephone number only for processing your order.

Collection and Processing When Using the Newsletter

When you subscribe to our newsletter, we store your email address as well as your name and use this data to send the newsletter. Your email address is not published or shared with third parties. You can unsubscribe from our newsletter at any time via a link contained in each edition. We will then delete your email address from our mailing list.

Sharing of Information

By concluding a rental agreement, you consent to the transmission of your personal data to our respective landlords and their logistics service providers. Furthermore, we commission other companies or individuals to perform tasks for us. Examples include sending letters or emails, processing payments, or customer service. These service providers have access to personal information necessary to perform their tasks. However, they may not use it for other purposes. Furthermore, they are obligated to treat the information in accordance with this privacy policy and applicable data protection laws.

Use of Cookies

Our websites use so-called cookies in several places. Cookies are small text files that are stored on your computer and saved by your browser. They serve to make our offerings more user-friendly, efficient, and secure. Furthermore, cookies enable our systems to recognize your browser and provide you with services. Cookies do not contain personal data.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is normally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, Google will truncate your IP address within EU member states or other contracting states of the European Economic Area Agreement beforehand. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide further services related to website usage and internet usage to the website operator. The IP address transmitted by your browser in the context of Google Analytics is not merged with other data from Google. You can prevent the storage of cookies by configuring your browser software accordingly; however, we point out that you may not be able to use all functions of this website to their full extent in this case. Furthermore, you can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link http://tools.google.com/dlpage/gaoptout?hl=de.

You can prevent collection by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents future collection of your data when you visit this website:

Disable Google Analytics

For more information on terms of use and privacy, see http://www.google.com/analytics/terms/de.html or http://www.google.de/intl/de/policies/. We point out that on this website Google Analytics has been extended with the code "anonymizeIp" to ensure anonymized collection of IP addresses (so-called IP masking).

Use of Google AdWords

As an AdWords customer, we also use Google Conversion Tracking, an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). In this process, a cookie ("Conversion Cookie") is set on your computer by Google Adwords if you reached our website via a Google ad. These cookies lose their validity after 30 days and do not serve to personally identify you. If you visit certain pages of ours and the cookie has not yet expired, we and Google can recognize that someone clicked on the ad and was redirected to our site. Each AdWords customer receives a different cookie. Cookies can therefore not be tracked across the websites of AdWords customers. The information obtained with the help of the conversion cookie is used to create conversion statistics for AdWords customers who have opted into conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were redirected to a page marked with a conversion tracking tag. However, they do not receive information that would allow users to be personally identified. If you do not wish to participate in the tracking process, you can also refuse to set the necessary cookie – for example through your browser settings, which generally disable the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain "googleadservices.com".

Use of Microsoft Bing Ads

Our online offerings use conversion tracking from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). A cookie is set on your computer by Microsoft Bing Ads if you reached our website via a Microsoft Bing ad. In this way, Microsoft Bing and we can recognize that someone clicked on an ad, was redirected to our website, and reached a previously determined target page (conversion page). We only learn the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No personal information about the user's identity is disclosed. If you do not wish to participate in the tracking process, you can also refuse to set the necessary cookie – for example through your browser settings, which generally disable the automatic setting of cookies. For more information about data protection and cookies used at Microsoft Bing, please visit Microsoft's website:

https://privacy.microsoft.com/de-de/privacystatement

Use of HubSpot

We use HubSpot on our website, a service of HubSpot Inc., 2 Canal Park, Cambridge, MA 02141, USA. The contract partner for customers in Europe is HubSpot Ireland Limited, 1 Sir John Rogerson's Quay, Dublin 2, Ireland. Our HubSpot account is operated in HubSpot's European data center.

HubSpot is only loaded if you consent to the "Marketing" category in our cookie banner. HubSpot then sets cookies (including hubspotutk, __hstc, __hssc, __hssrc) and tracks which pages you visit, when, and for how long. This is supplemented by technical information such as IP address, approximate location, browser, device, and the website you came from. We analyze this information to improve our website and offerings.

If you later share your contact details with us, for example via a form, email, or as a customer, we can associate your visits with your contact in our CRM. This allows us to handle inquiries more effectively and inform you about topics that interest you. We also use HubSpot for email marketing (newsletters and automated mailings), contact management, landing pages, forms, and reporting.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. You can revoke your consent at any time with future effect: Open the settings via the "Cookie Settings" link in the footer and uncheck the "Marketing" category. HubSpot will then delete its cookies from your browser. Cookies are stored for the duration of the session up to 6 months depending on the cookie.

HubSpot processes the data on our behalf based on a data processing agreement pursuant to Art. 28 GDPR. Data may be transmitted to the USA in this process. HubSpot Inc. is certified under the EU-U.S. Data Privacy Framework; the transmission is based on the adequacy decision of the EU Commission (Art. 45 GDPR).

You can find further information in HubSpot's privacy policy: https://legal.hubspot.com/de/privacy-policy

Use of Heap

Our website uses Heap Analytics, a web analytics service from Heap, Inc, 225 Bush St. 2nd Floor, San Francisco, CA 94104, USA ("Heap"). We use Heap Analytics to analyze and improve our website based on your user behavior using cookies and similar technologies. Should data be transmitted to Heap, the transfer is always encrypted. Heap will process the information obtained to evaluate your use of the website and compile reports for us. As described above, you can configure your browser to reject cookies. For more information, see Heap's privacy policy.

https://heap.io/privacy

Use of Bugsnag

We use "Bugsnag" for our application, a service of Bugsnag Inc. 939 Harrison St, San Francisco, CA 94107, USA (hereinafter referred to as: "Bugsnag"). Bugsnag enables us to identify errors in our application that led to a disruption or crash. Bugsnag uses cookies for this purpose, which are small text files stored on your device. When an error occurs, technical data such as browser data, details of the website page called and the calling IP address are transmitted to a Bugsnag server in the USA in anonymized form and stored there. On our behalf, Bugsnag will use this information to evaluate your use of the website, identify the source of the error, and thus enable us to fix the error and optimize our application.

We use Bugsnag for efficient error correction and thus to optimize our website. This also constitutes our legitimate interest in the processing of the aforementioned data by the third-party provider. The legal basis is Art. 6 para. 1 S. 1 lit. f) GDPR.

You can prevent the installation of cookies by deleting existing cookies and disabling the storage of cookies in your web browser settings. We point out that you may not be able to use all functions of our website to their full extent in this case. You can object to the collection and forwarding of personal data or prevent the processing of this data by disabling the execution of Java-Script in your browser. You can also prevent the execution of Java-Script code altogether by installing a Java-Script blocker (e.g., https://noscript.net/ or https://www.ghostery.com).

https://docs.bugsnag.com/legal/privacy-policy/

Use of Facebook Remarketing

Our website uses the remarketing feature "Custom Audiences" from Facebook Inc. ("Facebook"). This feature is designed to present visitors to this website with interest-based advertising ("Facebook Ads") within the social network Facebook. For this purpose, Facebook's remarketing tag has been implemented on this website. This tag establishes a direct connection to Facebook's servers when you visit the website. Your visit to this website is transmitted to the Facebook server, and Facebook associates this information with your personal Facebook user account. For more information on how Facebook collects and uses data and your rights and options regarding your privacy, please see Facebook's privacy policy at https://www.facebook.com/about/privacy/. Alternatively, you can disable the "Custom Audiences" remarketing feature at https://www.facebook.com/settings/?tab=ads#=.
To do this, you must be logged into Facebook.

Use of AI-Powered Voice Assistant for Receiving Incoming Calls

To automatically handle telephone inquiries, we use the IONOS AI telephone assistant. This processes call contents on our behalf to capture, forward, or respond to your request. Automatic speech recognition (speech-to-text), semantic analysis (natural language processing), and, if necessary, text generation (text-to-speech) are used.
Call contents may be recorded, transcribed, or documented. This only happens if you are informed accordingly at the beginning of the call and you continue the conversation. You can end the connection at any time to prevent processing.

What is processed in particular is your statements during the conversation, technical connection data (date, time, duration), and any voluntarily provided master data such as name or telephone number. Additionally, interaction data is processed, for example for conversation management or in case of interruptions.
The legal bases are Art. 6 para. 1 lit. b GDPR (for contract initiation or performance) and Art. 6 para. 1 lit. f GDPR (legitimate interest in efficient and scalable communication).

To implement this technically, we use sub-contractors, in particular for hosting, speech recognition, and semantic analysis. Personal data may be transmitted to the USA by the sub-contractor. In principle, this is based on an adequacy decision pursuant to Art. 45 GDPR, as the service providers are certified under the EU-U.S. Data Privacy Framework. If such a decision is lacking, the transfer is based on standard contractual clauses pursuant to Art. 46 para. 2 lit. c GDPR and supplementary protective measures. The requirements of Art. 44 GDPR are complied with.

To improve speech processing, pseudonymized data may be used for training purposes. Traceability to individual persons is excluded or significantly impeded. Automated decision-making as referred to in Art. 22 GDPR does not take place.

Data is stored only as long as necessary for the stated purposes. Data is then automatically deleted or anonymized.

Information on User Rights

Upon request, we will inform you as soon as possible and in writing whether and what personal data about you is stored with us. Please note that information can only be provided if you provide us with your full first and last name, your current and, if applicable, previous address, your date of birth, and your email address. These details are used exclusively for verification purposes and thus protect you from unauthorized third parties obtaining your personal data.
Should incorrect data be stored despite our efforts to ensure data accuracy and currency, we will correct it upon appropriate request.

In addition to this right to correction, you may have the right to block and delete the personal data we have collected. It may be that we cannot immediately comply with every request for deletion for legal reasons, especially due to tax or commercial law provisions, or for reasons of smooth contract performance. In this case, we will contact you to discuss the extent to which we can block the data for further processing and from when final deletion is possible. In addition, you have the right to have us transfer the data to you in a structured, common, and machine-readable format upon request or, at your express request, forward it to a third party.
You may object to the use of your data in the future, that is, for other or additional purposes than contract performance or processing in our legitimate interest. In particular, you may object to the use of your data for marketing purposes. You also have the right to request only a restriction of data use for certain purposes.

If you have any further questions about the collection, processing, and use of personal data or about the correction, deletion, or blocking of this data, please contact us. The supervisory authority responsible for us or complaints against us is the Bavarian State Commissioner for Data Protection, P.O. Box 22 12 19, 80502 Munich, or Wagmüllerstraße 18, 80538 Munich, poststelle@datenschutz-bayern.de.

Data Protection Officer

If you have questions about the collection, processing, or use of your personal data, or if you need information, correction, blocking, or deletion of data, please contact:

Email: datenschutz@klarx.com or m.horstmann@klarx.com

or

Mailing Address:

Matthias Horstmann
Koppstraße 16
81379 Munich
Germany